Refund Policy

At GRIPZ, we aim to ensure every customer is satisfied with their purchase. If you are not completely satisfied with your order, you may request a return under the conditions outlined below.

Return Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be unused and unworn.

• Items must be in original condition.

• All original packaging, case, and accessories must be included.

• Products showing damage, wear, or alteration may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our support team at gripzeg@gmail.com.

Please include the following information in your email:

• Full name

• Order number

• The item you wish to return

• Reason for the return

Our team will review your request and provide instructions on how to proceed. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged or defective. We recommend using a trackable shipping service, as GRIPZ is not responsible for items lost during return shipping.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider. Original shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at gripzeg@gmail.com. Include your order number and clear photos of the issue, and our team will assist you with a replacement or refund.

Exchanges

At this time, we do not offer direct exchanges. If you wish to change your item, please return the original product (if eligible) and place a new order.

Contact

For any questions regarding returns or refunds, please contact:
gripzeg@gmail.com